Privacy Policy

Deepvine AI is a product and service of Local Labs LLC, a North Carolina limited liability company based in Charlotte, North Carolina (“Deepvine,” “we,” “us,” or “our”). This Privacy Policy describes how we collect, use, and protect information when you visit deepvine.ai, subscribe to our newsletter, or request a demo (together, the “Site”).

This policy covers our website only. When Deepvine deploys a private AI knowledge system for a client, that engagement is governed by a separate written services agreement, and client data handled under those engagements is subject to the terms of that agreement, not this policy. By design, client deployments run in the client’s own environment, and Deepvine does not use client data to train shared or third-party AI models.

The short version

We collect only what you give us and basic site usage data. We use it to respond to you, send content you asked for, and improve the Site. We do not sell your information. We do not share it for advertising. We do not use it to train AI models. You can ask us to delete it at any time by emailing info@deepvine.ai.

Information we collect

Information you provide directly

Demo and contact requests. When you book a demo or contact us, we collect the information you submit, such as your name, email address, company name, role, and the contents of your message.

Newsletter subscription. When you subscribe to our email newsletter, we collect your email address.

Email correspondence. If you email us, we retain the correspondence.

Information collected automatically

Usage data. Like most websites, we collect standard technical information when you visit, which may include your IP address, browser type, device type, operating system, referring page, pages viewed, and timestamps.

Analytics. We use Google Analytics to understand aggregate site traffic and content performance. Google Analytics uses cookies to collect information such as pages visited, time on site, approximate geographic region, and how visitors arrived at the Site. We use this data in aggregate and do not use it to identify individual visitors. You can learn how Google collects and processes this data at google.com/policies/privacy/partners, and you can opt out using the Google Analytics browser add-on at tools.google.com/dlpage/gaoptout.

Cookies. The Site uses a limited number of cookies for basic functionality and for Google Analytics as described above. We do not use advertising or cross-site tracking cookies. You can control or delete cookies through your browser settings; disabling them will not prevent you from reading the Site.

We do not knowingly collect sensitive personal information through the Site, and we ask that you not submit confidential or privileged information through our forms.

How we use information

We use the information described above to:

• Respond to demo requests and inquiries
• Schedule and conduct demos, including through Calendly, our scheduling provider. When you book a demo, the information you enter (such as your name, email, and selected time) is processed by Calendly on our behalf and is subject to Calendly’s privacy practices as our service provider
• Send the newsletter and other content you have requested
• Operate, secure, and improve the Site
• Understand which content is useful so we can publish more of it
• Comply with legal obligations

What we do not do

• We do not sell your personal information, and we have not sold it in the past
• We do not share your information with third parties for their advertising or marketing
• We do not use information collected through the Site to train artificial intelligence models, ours or anyone else’s
• We do not send you marketing email you did not sign up for. Every newsletter includes a one-click unsubscribe

When we share information

We share information only in these limited circumstances:

• Service providers. We use a small number of vendors to operate the Site, such as website hosting, email delivery, scheduling, and analytics providers. They may process information on our behalf solely to provide those services to us, and they are not permitted to use it for their own purposes.
• Legal requirements. We may disclose information if required by law, subpoena, or other legal process, or where we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers. If Local Labs LLC is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this policy’s commitments.

Data retention

We keep contact and demo request information for as long as needed to respond to you and maintain our business relationship. Newsletter emails are kept until you unsubscribe. Analytics and log data are retained on a rolling basis. You may request deletion at any time as described below.

Your choices and rights

• Unsubscribe. Every marketing email we send includes an unsubscribe link, or you can email us and we will remove you.
• Access, correction, deletion. You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it by emailing info@deepvine.ai. We will respond within a reasonable period and honor requests except where we are legally required to retain information.
• State privacy rights. Depending on where you live, you may have additional rights under state privacy laws, such as the right to know, correct, or delete personal information. We extend the rights described above to all visitors regardless of location, and we do not discriminate against anyone for exercising them.

Security

We use commercially reasonable administrative and technical safeguards to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but limiting what we collect in the first place is a core part of how we reduce risk.

Children

The Site is intended for business audiences and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

Visitors outside the United States

The Site is operated from the United States, and information we collect is processed and stored in the United States. By using the Site, you understand that your information will be transferred to and processed in the United States.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the effective date at the top of this page. Material changes will be noted on this page. Continued use of the Site after changes take effect constitutes acceptance of the updated policy.